Shipping Policy

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Shipping Policy

Effective date: 12 August 2026

This Shipping Policy applies to physical products purchased through AstroZorix, operated by ZORZIA INTERNATIONAL PRIVATE LIMITED.

1. Order Processing

  1. Orders are processed after successful confirmation of the purchase.

  2. Orders are dispatched from our warehouse after the required processing and verification procedures are completed.

2. Shipping Timeline

  1. Orders are generally dispatched within 3–5 working days after successful order confirmation.

  2. The delivery time depends on the customer's delivery location and the logistics partner handling the shipment.

  3. Customers will receive applicable shipment or tracking information once the order has been dispatched.

3. Delivery

Delivery timelines may vary based on:

  1. Delivery location

  2. Courier availability

  3. Weather conditions

  4. Public holidays

  5. Logistics or transportation delays

  6. Other circumstances affecting shipment movement

Customers are responsible for providing accurate and complete delivery information when placing an order.

4. Incorrect Delivery Information

  1. AstroZorix is not responsible for delivery failures caused by incorrect, incomplete, or inaccurate information provided by the customer.

  2. If an order is returned to our warehouse because of incorrect address information, failed delivery attempts, or the customer's unavailability, additional shipping charges may apply for re-dispatch.

5. Damaged or Incorrect Products

  1. Customers must report damaged, defective, incorrect, or incomplete products within 7 calendar days from the date of delivery.

  2. Customers may be required to provide photographs or videos of the product and packaging for verification.

  3. Approved claims will be handled in accordance with our Refund & Returns Policy.

6. Delayed or Lost Shipments

  1. If a shipment is significantly delayed or reported as lost by the logistics provider, AstroZorix will coordinate with the applicable shipping partner to investigate the shipment and provide an appropriate resolution.

7. Shipping Charges

  1. Applicable shipping charges, if any, will be displayed to the customer before the order is completed.

  2. Any applicable additional shipping charges for re-dispatch due to customer-provided incorrect delivery information will be communicated separately.

8. Contact Us

For shipping-related assistance:

ZORZIA INTERNATIONAL PRIVATE LIMITED
3rd Floor, A Block, JMD Regent Arcade Mall, Phase 1, Sector 28, Gurugram, Haryana – 122002, India

Email: support@astrozorix.com
Phone: +91 8287762835

Last updated 12 August 2026.