Refund & Return Policy

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Refund & Return Policy

Effective date: 12 August 2026

This Refund & Returns Policy applies to all eligible products and services purchased through AstroZorix, operated by ZORZIA INTERNATIONAL PRIVATE LIMITED.

1. Wallet Recharge

  1. All successful wallet recharges are non-refundable, non-transferable, and cannot be converted into cash.

  2. Once wallet credits have been added to the customer's account, they can be used only for eligible products and services available on AstroZorix.

  3. If the payment is successfully debited but the wallet credits are not received due to a verified technical or payment gateway error, the customer may contact support for resolution.

2. Consultation Refunds

  1. Customers may cancel a booked consultation by informing AstroZorix at least 24 hours before the scheduled consultation.

  2. For eligible cancellations made at least 24 hours in advance, the consultation amount will be credited to the customer's AstroZorix wallet.

  3. Cancellations made less than 24 hours before the scheduled consultation are not eligible for refund or wallet credit.

  4. Once a consultation has started, the consultation amount is non-refundable.

  5. If a consultation cannot be completed due to a verified technical issue attributable to AstroZorix or the assigned astrologer, the customer may contact support for resolution.

3. Product Returns

Customers may request a return or replacement within 7 calendar days from the date of delivery.

Returns or replacements are accepted for:

  1. Damaged products received during delivery

  2. Defective products

  3. Incorrect products delivered

  4. Products materially different from the product ordered

  5. Missing items from an order

Return requests must be submitted to support@astrozorix.com within the applicable 7-day period.

4. Return Conditions

Returned products must be:

  1. Unused and in original condition

  2. In the original packaging

  3. Accompanied by all accessories, tags, certificates, and other included items

AstroZorix may request photographs, videos, or other information to verify the return request.

5. Non-Returnable Products

Returns and replacements are not accepted for:

  1. Used or altered products

  2. Products damaged after delivery due to customer handling

  3. Products returned without original packaging or included accessories

  4. Customized or personalized products, unless defective or incorrectly supplied

6. Refunds for Approved Returns

  1. Once a return is approved, the refund will be processed within 3–5 working days.

  2. Refunds will be credited to the customer's AstroZorix wallet by default.

  3. A refund to the original payment method will be provided only where specifically approved by AstroZorix or required under applicable law.

7. Replacement

  1. For an approved replacement, AstroZorix will arrange shipment of the replacement product subject to availability.

  2. If the same product is unavailable, an appropriate alternative resolution will be provided.

8. Contact Us

For refund, return, or replacement assistance:

ZORZIA INTERNATIONAL PRIVATE LIMITED
3rd Floor, A Block, JMD Regent Arcade Mall, Phase 1, Sector 28, Gurugram, Haryana – 122002, India

Email: support@astrozorix.com
Phone: +91 8287762835

Last updated 12 August 2026.